textil-factory.ch GmbH
Stationsstrasse 69a
CH-8623 Wetzikon ZH

Monday to Friday
8 a.m. – 12 p.m.
1 p.m. – 5.30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery with the Swiss Post flat rate CHF 9.
Orders over CHF 100 are free of charge.

Which payment methods are accepted in the Online Shop?
  • Payment on pickup

  • Advance payment:
    Account number: 80-151-4
    IBAN: CH70 0070 0110 0009 5140 6
    SWIFT (BIC): ZKBKCHZZ80A

  • Online payment methods:
    PostFinance / VISA / MasterCard / MasterPass

How long will delivery take?

We always endeavor to deliver your order as quickly as possible. The delivery time depends on the type of payment.

When paying with an online payment method, the goods are usually sent in 3 to 5 working days.

With prepayment, we only process the order after receipt of payment. To accelerate this, you can also send us the payment confirmation by fax (043 500 50 31) or by email (info@textil-factory.ch).
Of course, we can also deliver the goods by express for an additional charge.

The dispatch by the Swiss Post takes about 2 to 3 working days for delivery.

How secure is shopping in the Online Shop? Is my data protected?

This online shop uses SSL for secure data transmission. All sensitive data is transmitted encrypted via this connection.

When paying with an online payment method the security program PCI-DSS (Payment Card Industry Data Security Standard) is used. Since the online shop and Saferpay run on physically separate platforms, there is no risk that the credit card information is stored in the merchant system database.

What exactly happens after ordering?

After placing an order, you will receive an order confirmation by email. If you have not received an order confirmation in your inbox, please check your spam folder.

With prepayment, we only process the order after receipt of payment. To accelerate this, you can also send us the payment confirmation by fax (043 500 50 31) or by email (info@textil-factory.ch).

Send us an email